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God's Hotel: A Doctor, a Hospital, and a Pilgrimage to the Heart of Medicine Victoria Sweet San Francisco's Laguna Honda Hospital is the last almshouse in the country, a descendant of the Hôtel-Dieu (God's hotel) that cared for the sick in the Middle Ages. Ballet dancers and rock musicians, professors and thieves-"anyone who had fallen, or, often, leapt, onto hard times" and needed extended medical care-ended up here. So did Victoria Sweet, who came for two months and stayed for twenty years. Laguna Honda, lower tech but human paced, gave Sweet the opportunity to practice a kind of attentive medicine that has almost vanished. Gradually, the place transformed the way she understood her work. Alongside the modern view of the body as a machine to be fixed, her extraordinary patients evoked an older idea, of the body as a garden to be tended. God's Hotel tells their story and the story of the hospital itself, which, as efficiency experts, politicians, and architects descended, determined to turn it into a modern "health care facility," revealed its own surprising truths about the essence, cost, and value of caring for body and soul. |
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference Quint Studer A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It’s about courageous leadership." |
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Hospital Sketches (The John Harvard Library) Louisa May Alcott Purchase one of 1st World Library's Classic Books and help support our free internet library of downloadable eBooks. 1st World Library-Literary Society is a non-profit educational organization. Visit us online at www.1stWorldLibrary.ORG - So far, very good. Here was the will - now for the way. At first sight not a foot of it appeared, but that didn't matter, for the Periwinkles are a hopeful race; their crest is an anchor, with three cock-a-doodles crowing atop. They all wear rose-colored spectacles, and are lineal descendants of the inventor of aerial architecture. An hour's conversation on the subject set the whole family in a blaze of enthusiasm. A model hospital was erected, and each member had accepted an honorable post therein. The paternal P. was chaplain, the maternal P. was matron, and all the youthful P.s filled the pod of futurity with achievements whose brilliancy eclipsed the glories of the present and the past. Arriving at this satisfactory conclusion, the meeting adjourned, and the fact that Miss Tribulation was available as army nurse went abroad on the wings of the wind. |
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community. |
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Understanding Health Policy Thomas S. Bodenheimer, Kevin Grumbach "This highly readable text gives a broad but detailed picture of how health care is organized and dispensed in the United States." -Annals of Internal Medicine, on the First Edition The #1 text on health policy, this well-known book provides a short introduction to U.S. health care policy by two leading experts who are themselves practicing physicians. The Fourth Edition features the latest information on cost containment, health insurance, managed care, hospital payment, and the new two-tier model of physician reimbursement. |
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Health Care USA: Understanding Its Organization And Delivery Harry A. Sultz, Kristina M. Young Sixth Edition Available March 27! During The Last Few Years, Components Of The Health Care System In The United States Have Changed More Rapidly Than Ever Before. New Industry Developments, Health Insurance Changes, And Major Cost Increases Have Significant Implications For Both Providers And Consumers. Changes In The Medicare Program On Which All Other Service Charges Are Based, Double Digit Premium Increases By Managed Care Companies, The Growing Number Of Uninsured, And A Nation-Wide Movement Among Physicians To Set Up Ambulatory Diagnostic, Surgical, And Other Treatment Centers In Competition With Hospitals Are Changing The Structure And Operation Of The U.S. Health Care System. The Fifth Edition Of Health Care USA Brings The Reader Up-To-Date On These Significant Developments, As Well As The Technical, Economic, Political, And Social Forces Responsible For These Changes. Written From A Public Health Or Population Perspective, New Students Of Health Administration Will Find This Book Exceptionally Readable. Topics Covered Include: Hospitals, Ambulatory Care, Medical Education, Personnel, Financing, Managed Care, Long-Term Care, Mental Health Services, Research, The Role Of Government, And Much More. |
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Strategic Management of Health Care Org W Jack Duncan The central theme of the text is that business-oriented strategic management can improve the success of health care organizations in a turbulent environment, current health care examples are integrated throughout the twelve chapters of text material, organized around a model of strategic management. |
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Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience Charles Kenney For decades, the manufacturing industry has employed the Toyota Production System — the most powerful production method in the world — to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method. Winner of The Shingo Research and Professional Publication Award Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. The results speak for themselves, including: - An innovative patient safety alert system
- Reduction in professional liability insurance expenses
- Foundational changes that make it possible for nurses to spend 90% of their time with patients
- A computerized module that sorts through electronic medical charts and automatically identifies when disease management and preventative testing due
Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer – the patient. This book shows you how you use this system to transform your own organization. |
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Somatics: Reawakening The Mind's Control Of Movement, Flexibility, And Health Thomas Hanna Building on the foundation laid by Moshe Feldenkrais, Thomas Hanna’s groundbreaking work completely redefines the body’s potential for withstanding decline. His gentle program for the mind and body proves once and for all that so many problems we accept as inevitable over timechronic stiffness, bad back, chronic pain, fatigue, and, at times, even high blood pressureneed never occur if we maintain conscious control of nerve and muscle, replacing Sensory-Motor Amnesia with Sensory-Motor Awareness. The good news of Somatic Exercise is that most people simply do not have to become captives of age or injury. Once learned, this lifelong program can help almost anyone maintain the pleasures of a supple, healthy body indefinitely, with only a five-minute routine once a day. |
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Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care John J. Nance "This book is a tour de force, and no one but John Nance could have written it. He, alone, masters in one mind the fields of aviation, health care safety, medical malpractice law, organizational sociology, media communication, and, as if that were not enough, the art of fine writing. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder - he is the bridge. This book should be required reading for anyone willing to face the facts about what it will take for health care to be as safe as it truly can be." Donald M. Berwick, MD, MPP President and CEO Institute for Healthcare Improvement (IHI) |